Quality is a sensitive issue when it comes to arts and crafts
products. It is not uncommon for buyers from more advanced
economies that work with large automated factories to expect
a very uniform and standardized product from a supplier.
This is a reasonable expectation if
the supplier has a highly automated and sophisticated manufacturing
operation. However, this is not the typical condition in a
craft making operation. In fact, automation and standardization
is almost a contradiction to the craft concept and process.
What the point you ask? ... be reasonable.
Both producers of craft and buyers of craft must be reasonable.
Suppliers must guarantee a high standard of craftsmanship
in terms of quality of work and materials. Supplier must also
meet a reasonable degree of product standardization within
a reasonalbe tollerance ... say 5 to 10 percent. Buyers must
be reasonable and keep in mind that it is impossible to each
like item exactly the same with natural materials due to the
natural variations the materials used. Handwork will also
result in difference from item to item. This aspect of craft
is what gives these item such beauty and appeal. If a buyer
is looking for each item to be exactly the same, disappointment
can only result. Suppliers that use this as an excause for
substandard quality will also be disappointed. Thus, goodwill
between trading partners and making the standards as clear
as possible up front is critical to success.
Buyers and supplier are responsible
for determining a standard of quality for the products orders.
Either through agreement based on a graphical image or by
exchanging a control or production sample before the order
is agreed to. This is the sole responsiblity of the buyer
and supplier. RajaCraft.com will not assume any liability
nor make any guarantees regarding product quality. RajaCraft.com
will not conduct quality control inspections.
3rd PARTY QUALITY
RajaCraft.com may be able to offer quality control service
to buyers or contract a 3rd party inspection company to conduct
quality control inspections. These fees will be on the account
of the buyer and must be determined before the order is placed
if the buyer desires to use such services. The fee will depend
on the scope of the QC inspection desired. If periodic in-line
and final inspection is required, the fees must be calculated
for such. This would include a servce fee for the inspector,
and related expenses (hotel, transprt, meals, etc.). These
fees may not be as high as you think, so please inquiry for
The performance of this service by RajaCraft.com
will depend on the order value and the agreed to terms and
conditions of each order placed.
Please inquire if you would like additional
information on this service.